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Returns Policy
PARTS: Customer is responsible for a 15% restocking fee and shipping return fee on all parts unless order is delivered damage or defective. The return period for parts is within 30 days of the delivery date.
NEW APPLIANCES: The return period for renewed appliances is within 30 days of the delivery date. If the customer would like to initiate a return, a 15% restocking fee and shipping return fee will be applied unless the order is delivered damage or defective. For defects outside the return period, the 2-year warranty is included with all new appliances.
RENEWED APPLIANCES: The return period for renewed appliances is within 30 days of the delivery date. If the customer would like to initiate a return, a 15% restocking fee and shipping return fee will be applied unless the order is delivered damage or defective. For defects outside the return period, the 90-day warranty is included with all renewed appliances.
Making a Return
For thorkitchen.com and thorkitchenparts.com returns, please fill out the form here.
Lost Shipments
Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please fill out the form here.
Refunds
Refunds are issued 7 to 10 business days after the return is processed.
Cancelling an Order
Order cancellation requests are not guaranteed. Typically, once an item has been shipped the order will not be cancellable. A return request must be made once the item arrives to its destination. To submit a return or a cancellation request, fill out the form here.
Customer Support
Main Directory: (877) 288-8099
Our customer service agent will be contacting you during normal business hours (excludes weekends and holidays).
Business Hours (Pacific Standard Time):
Monday – Friday: 7am to 3:00pm
Saturday and Sunday: Closed
Thank you!
THOR Kitchen Customer Service Department
