Returns Policy

PARTS: Customer is responsible for a 15% restocking fee and shipping return fee on all parts unless order is delivered damage or defective. The return period for parts is within 30 days of the delivery date.

NEW APPLIANCES: The return period for renewed appliances is within 30 days of the delivery date. If the customer would like to initiate a return, a 15% restocking fee and shipping return fee will be applied unless the order is delivered damage or defective. For defects outside the return period, the 2-year warranty is included with all new appliances.

RENEWED APPLIANCES: The return period for renewed appliances is within 30 days of the delivery date. If the customer would like to initiate a return, a 15% restocking fee and shipping return fee will be applied unless the order is delivered damage or defective. For defects outside the return period, the 90-day warranty is included with all renewed appliances.

Register Warranty

Making a Return

For thorkitchen.com and thorkitchenparts.com returns, please fill out the form here.

Start a Return

Wrong Item Received

Please notify us within 24-48 hours of order delivery if you had received the incorrect order. To submit for a re-shipment please fill out the form here and select option #4 in the reasoning box. Once submitted we will work with you to re-ship the correct product.

Report Incorrect Order

Lost Shipments

Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please fill out the form here.

Report Lost Shipment

Refunds

Refunds are issued 7 to 10 business days after the return is processed.

Cancelling an Order

Order cancellation requests are not guaranteed. Typically, once an item has been shipped the order will not be cancellable. A return request must be made once the item arrives to its destination. To submit a return or a cancellation request, fill out the form here.

Submit Cancellation Request

Customer Support

Main Directory: (877) 288-8099

Our customer service agent will be contacting you during normal business hours (excludes weekends and holidays).

Business Hours (Pacific Standard Time):

Monday – Friday: 7am to 3:00pm

Saturday and Sunday: Closed

Thank you!

THOR Kitchen Customer Service Department