RETURNS POLICY

There is a 15% restocking fee on all returns. The customer is responsible for paying for return shipping, unless part is delivered damaged or defective. Return Period Parts can be returned within 30 days of the original order date. Within that time period, if the product doesn’t work correctly or stops working, contact us, and we’ll be happy to replace the defective item.
Making a return please email us at customersupport@thorinternational.com with the following information:

• Sales order
• Name on the order
• Contact information

Making a Return

Please contact us at:
+1 (213) 338-8297
Parts and Service: parts@thorinternational.com

Sales Support: customersupport@thorinternational.com

Please ensure to have your sales confirmation number readily available.

Lost Shipments

Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please call the parts and service department (Please refer to our directory)

Refunds

Refunds are issued 2 to 5 business days after the return is processed.

Main Directory: (877) 288-8099

Service Directory:

Dial (0): Operator

Dial (3): Parts Return

Dial (4): Appliances Return

Our customer service agent will be contacting you during normal business hours (excludes weekends and holidays).

Business Hours (Pacific Standard Time):

Monday – Friday: 5:30am to 4:30pm

Saturday and Sunday: Closed

Thank you!

THOR Kitchen Customer Service Department