Category: Question & Answer

Check with municipal water authorities to determine your water hardness. If a water softener is installed, check to be sure it is working properly. We recommend consumers have their water softener hardness level set at 3-4 gpg vs. totally softened water (0-1). Hard water areas use more detergent and soft areas use less. Refer to…

The amount of detergent depends on your water hardness, how you prepare your dishes for washing, how large your typical load is, and your cycle choice. For normal loads, (loads not prewashed by hand), fill all cups completely. If there are no cups, use 2- 2 1/2 tablespoons of Cascade. For hard water areas (7.1…

Press the delay button for each hour you want it to start in. 1 touch =1 hr, 2 touches = 2hrs. etc. If you pass your time that you want, you will have to go all the way to 24 and start over. Once you get to the hour start time you want, close the…

You will know if it is the door latch because none of the buttons will respond when they try to program it. When the door is open, if you can touch the buttons and change cycle, then the latch is okay, If it won’t change cycles then the latch is flipped. Click Here If the…

Are they soaked or just wet? Are you using rinse aide? If you are not, you need to use this to assist with the drying. Plastics will never be completely dry. Did you choose the dry cycle?  If these steps are being followed and there is still an issue, please submit a service request. Service…

You cannot cancel/ drain unless a cycle is started first. So, first select a cycle press start close the door as soon as the motor is heard running open door and hold start button down until display changes to 60 seconds, then close door…..motor will start a 60 second pump out and then return to    ( –…

This does not require service; this means that they cycle was interrupted & the unit will need to run 2 Hours and 15 Min. All that needs to be done is touch the button that is lit up and then close the door and let it run its course. You do not want to touch…

Service is not required. Filters just need to be cleared. Unplug power or Flip Circuit breaker. Any little debris will cause this sensor to go off. There are 3 Filters in the unit. Core Filter (Dark Gray), Medium Filter (Aluminum) & Fine Filter Step 1 Remove bottom rack. Core filter-turn counterclockwise to remove/ rotate clockwise…