Frequently Asked Questions


For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our Contact Us page.

Where can I buy a Thor Kitchen Range and how much does it cost?

We have multiple distributors and warehouses throughout the United States. You can locate your nearest distributor here.

Feel free to call us toll free at 1-877-288-8099.

Can gas ranges be converted to LP gas?

Yes, all ranges are made for natural gas by factory default. Natural gas ranges may be converted to LP with a conversion kit.

Do Thor Kitchen ranges come with a warranty?

We offer a two year full warranty on parts and labor from the date of purchase.

Who Do I contact for warranty or service?

For warranty or technical service, please call: 1-877-288-8099

How do I register my product?

Please call 1-877-288-8099 and have your serial number ready (serial number can be found under the bar code sticker on the retail box)

How do I find an authorized service center in my area?

Please call 1-877-288-8099 and have your zip code ready.

What can I use to clean the stainless steel on my unit?

A stainless steel cleaner and a dry cloth should suffice. Once it is dry, finish with a damp micro-fiber cloth. Wipe in the direction of the grain/brushed finish. Cleaning the unit should not be done every day. Once every couple of weeks should be sufficient.

How do I clean my griddle?

Lightly scrub club soda over the griddle surface and wipe.

Is the oven self-cleaning?

No. Thor Kitchen believes in going green. Self-cleaning eats up gas excessively.

Are the burners opened or sealed?

All burners are sealed.

Are the stainless steel baffle filters of the range hood dishwasher safe?

Yes.

What certifications do Thor Kitchen products have?

All products are CSA certified. We believe in the safety and quality of all our products.

Where can I purchase an LP Kit?

Please call 1-877-288-8099 and choose option 1 to purchase an LP Kit

Where can I Purchase an Island Trim?

Please call 1-877-288-8099 and choose option 1 to purchase an Island Trim.